Ms. T. Rana

Facility Manager, Sovarel Village Wellness Center

Ms. T. Rana brings a rare foundation to her role as Facility Manager at Sovarel Village, M3M Attrium Mall Sector 57 Gurgaon - one built on clinical medicine before it was ever built on hospitality. She began her career as an ICU nurse at Eden Medical Centre in Dimapur, Nagaland, followed by a role supporting patient care at a plastic surgery centre in Delhi, giving her an unusually precise, ground-level understanding of anatomy, hygiene protocols, patient safety, and the discipline that clinical environments demand. That grounding, reinforced by her nursing qualification, shows up today in the exacting standards she holds M3M Attrium Mall Sector 57 Gurgaon to - from hygiene and safety compliance to the quiet, careful precision with which the facility is run.

Rana carried that clinical rigour into wellness, spending years across Tattva and Sovarel Village as a therapist specialising in deep tissue and Potli massage, with particular expertise in rituals designed to ease travel fatigue for guests. That hands-on experience on the treatment floor is exactly what makes her an exceptional facility leader today: she has personally delivered the guest experience she now manages, understands what a therapist needs to perform at their best, and knows precisely where operational friction shows up before a guest ever feels it.

Fluent in English, Hindi, Manipuri, Nagamese, and Maram, Rana is also able to connect with and lead a genuinely diverse team - a quiet but significant advantage in a facility built around care, trust, and attentive service. Her approach to leadership carries the same principle she was trained on as a nurse: greet, listen, reassure, and follow through. Guests may never know that the person overseeing their sanctuary once managed an ICU ward, but they feel the outcome of that training in every visit — a space that is safe, meticulously run, and quietly, deeply cared for.